Frequently Asked Questions

Orders are processed within 1–3 business days. After processing, estimated delivery times are: United Kingdom: 7–15 working days, United States: 7–15 business days, Australia & Canada: 8–18 business days, Southeast Asia: 5–12 business days, Other destinations: 10–25 business days. These are estimates and may vary due to customs or carrier delays.

Yes. All orders include tracking where available. You will receive a tracking number by email once your order has shipped. Tracking may take a few business days to update after dispatch.

Tracking can sometimes pause while a parcel moves between facilities or countries. If your tracking has not updated for more than 10 business days, please contact us at cs@luminlea.com with your order number and we will investigate.

Contact us as soon as possible at cs@luminlea.com. We will do our best to update your address before fulfilment begins, but we cannot guarantee changes once processing has started.

Depending on your country, your order may be subject to import duties, taxes, or customs fees. These are determined by your local customs authority and are the responsibility of the customer. We recommend checking your local import rules before ordering.

We process orders quickly. If you need to cancel or change your order, contact us immediately at cs@luminlea.com. We will do our best to help, but cannot guarantee changes once fulfilment has begun.

We accept returns on eligible unused items within 30 days of delivery. If your item arrives damaged, incorrect, or defective, please contact us within 30 days with your order number and clear photos and we will resolve it promptly.

We’re sorry to hear that. Please email cs@luminlea.com within 30 days of delivery with your order number and clear photos of the damage. We will arrange a replacement or refund as quickly as possible.

Please contact us at cs@luminlea.com with your order number and a photo of the item received. We will send the correct item or issue a full refund.

Every product in our collection is carefully evaluated for its function, design, durability, and everyday usefulness. We only add items that have a clear purpose and a genuine role in your daily routine. If it doesn’t meet our standard, it doesn’t make the cut.

Care instructions vary by product. As a general guide: wipe hard surfaces clean with a soft cloth, spot clean or hand wash fabric items gently, and allow items to dry fully before storing. Always follow any specific care instructions included with your product.

Yes. We offer curated Starter Kits designed to work together as complete everyday systems. Visit our Starter Kits collection to explore.

You can reach us anytime at cs@luminlea.com. We aim to respond within 1–2 business days. You can also use the Contact Us page on our website.