Privacy Policy

Last updated: April 2026

At Luminlea, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit luminlea.com, place an order, contact us, or interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal information you provide:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Order details
  • Payment-related information
  • Customer support messages
  • Account information if you create an account

Information collected automatically:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Referring website
  • Interaction with our website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Respond to questions and requests
  • Process returns, refunds, and exchanges
  • Prevent fraud and protect our website
  • Improve our products, services, and website experience
  • Send marketing emails if you have opted in
  • Comply with legal, tax, accounting, and regulatory obligations

3. Payment Information

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

4. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Ecommerce platform providers
  • Payment processors
  • Shipping and fulfillment partners
  • Email and marketing service providers
  • Analytics providers
  • Customer support tools
  • Fraud prevention providers
  • Legal, tax, or regulatory authorities when required

These third parties may only use your information as needed to provide services to us or as required by law.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember preferences, analyze performance, improve user experience, and support marketing activities.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

6. Marketing Communications

If you subscribe to our email list, we may send you promotional emails, product updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at Customer Support

7. International Transfers

Because we operate online and use third-party service providers, your information may be transferred to, stored, or processed in countries outside your country of residence.

We take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, fraud prevention, tax, accounting, and business record obligations.

9. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal information

To make a request, please contact us at Customer Support

10. Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not intended for children under the age of 13, or the minimum age required by applicable law in your region. We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

Customer Support